General
Accessing and using the website A Casa do Azulejo implies acceptance of these terms. We recommend reading them carefully before making any purchase.
Products and Services
- We offer handmade products and services, such as courses and workshops.
- The images of the products are for illustrative purposes only. Small color and finish variations are natural characteristics of handmade pieces.
Prices and Payments
- All prices include VAT, where applicable.
- Payments are securely processed through the methods available on the website.
- We reserve the right to change prices at any time, but we guarantee that the price displayed at the time of purchase will be the one applied.
Shipping and Deliveries
- We ship products to Portugal and other countries.
- Delivery times vary depending on the destination and will be informed at the time of purchase.
- We are not responsible for delays caused by transport services or customs.
Cancellations and Returns
- Products: We accept returns within 14 days after delivery, provided the product is in perfect condition and in its original packaging. The cost of return shipping is the responsibility of the customer.
- Workshops and Courses: Cancellations with full refunds will only be accepted if made up to 7 days before the scheduled date.
Intellectual Property
All content on the website, including text, images, and design, is the property of A Casa do Azulejo and is protected by copyright.
Privacy
Personal data provided by customers is used solely for processing orders and related communications. For more information, please refer to our Privacy Policy.
Consumer Dispute Arbitration Center
In the event of consumer disputes, the customer may resort to a Consumer Dispute Arbitration Center. The alternative dispute resolution procedure can be found on the Consumer Portal. The competent Arbitration Center will be the Lisbon Consumer Conflict Arbitration Center (https://www.centroarbitragemlisboa.pt/), but the parties may agree on another center.
Changes to Terms
We may update these terms at any time. We recommend that you check this page regularly to stay informed.
If you have any questions, please contact us.